Call center jobs haven’t always had the best reputation or the best pay.
But the 929 jobs Charter Communications plans to add to El Paso by the end of 2023 for its Spectrum cable TV, internet and phone services are different because they offer good salaries and opportunities to advance in a business. national, said El Paso Mayor Oscar Leeser. after a press conference Monday announcing the expansion of Spectrum.
“Creating jobs at $ 20 an hour is huge” when El Paso’s minimum wage is $ 7.25 an hour, Leeser said. “With benefits and a future” as Spectrum promotes its workers, he added.
Spectrum has already started hiring for some of the jobs at two East Side call centers: 11950 Don Haskins Drive, which is already operating; and 8460 Gran Vista Drive, which will open in the near future, company officials said.
People can apply online at jobs.spectrum.com
About 500 jobs are expected to make El Paso a hub for Spectrum’s customer chat platform, company officials said. And more than 400 jobs will help him expand his bilingual customer support at the Don Haskins call center for Spectrum cable TV repair services and customer self-installation services.
Jobs will start with an hourly wage of at least $ 18 an hour and drop to $ 20 an hour in early 2020 when Charter pledged to meet a minimum wage of $ 20, said Brian Anderson, director of regional communications for Charter in Texas.
The average wage for the 929 jobs will be $ 20.40 an hour, according to information released by the city as part of its recently approved economic development agreement with Charter.
Charter chose El Paso for its call center expansion in part because it had good experience with a call center the company opened at 1359 Lomaland Drive last year, officials said. the society. This center will eventually employ around 300 people.
“The people of El Paso, the workforce, all of those things are important to us. And so, through a competitive process, El Paso came out on top, and that was not surprising” because of experience with the Lomaland call center, Rolando Rincon, vice president of customer service at Charter, said after the press conference. He recently moved to El Paso to oversee the new call centers.
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Collaborative relationships with El Paso elected officials and economic development officials, including the Borderplex Alliance, were also important, Rincon and Anderson said.
The expansion is due to the growth of Spectrum’s business, said Rincon and Anderson. The company has 31 million customers in 41 states.
The city council and county commissioners court on Monday approved tax and other incentives for the expansion of the business. The city will provide $ 209,168 in tax and other refunds over several years, as well as a $ 100,000 job training grant for business expansion. And the county will offer $ 181,116 in 10-year property tax refunds and a $ 100,000 grant for job training.