Apple admins get a new remote assistance option

Apple admins in the enterprise and education markets now have a new remote access option thanks to a new integration between Addigy and Splash.

Splashtop arrives at Addigy

The move means Splashtop, which already has more than 30 million users, including many Fortune 500 companies, is now the exclusive remote support solution by default included in Addigy. This should be a useful integration as it allows technicians and administrators to use Addigy’s cloud-based solution to troubleshoot issues remotely.

This is particularly valuable given that the trend towards hybrid and remote work means that a growing number of companies are looking to provide remote technical support to widely dispersed teams, sometimes across time zones.

Since new practices will always be part of the new world of work when the pandemic ends, this is a useful tool to have.

The market for Apple administration products continues to grow. This isn’t particularly surprising, given that when given a choice, 59% of company employees choose a Mac – and 79% of all business activity on a mobile device takes place on iOS.

According to a Vanson Bourne survey, 71% of high school students prefer to use Mac to PC. Additionally, around 81% of people admitted to wanting to use Macs at work.

What does it do?

Jason Dettbarn, CEO and Founder of Addigy, said in a statement, “Addigy technicians can now manage and control their Apple devices remotely as easily as they would in person, quickly resolving their users’ issues. and making sure their computers are up to date. and operating in optimal conditions.

[Also read: Apple is changing its MDM system in iOS/iPadOS 15]

These tools allow Apple administrators to:

  • Remotely access managed computers from the Addigy console, even when the end user is not present.
  • Print remotely, transfer files, and set up chat sessions with remote devices.
  • Automatically recorded remote access sessions.

Managed Macs are made available in the Addigy console, and a remote session can be initiated with one click. Addigy users can also purchase Splashtop SOS to provide ad hoc remote assistance to computers and mobile devices not managed under Addigy.

In the real world, technicians will be able to access a remote Mac, then take control of the display, verify, and manage remote devices using Splashtop.

How it is used

We also heard from a user, Creative Techs, whose director, Tim Pearson, spoke about how his company uses Addigy to manage several hundred Macs.

“We have always needed to remotely control our devices,” he said. “In the past, we used four different methods that we could run at the same time, so if something didn’t work, like a broken VPN, we can switch between tools. But for the past couple of years, we’ve limited ourselves to using Splashtop and Addigy.

Noting that its solution is a multiplatform tool, Splashtop CEO and Co-Founder Mark Lee wrote: “As this new hybrid world of work will almost certainly include a mix of Mac, Windows, iOS and Android devices, companies need to assess how well their collaboration, communication and remote access tools work for everyone. these types of devices.

Every enterprise-focused Apple administration service provider is gearing up to take over the new remote workplace. Mosyle Newly introduced on-screen display for administrators, while Jamf recently updated its configure and reset offerings to make it easier to manage and deploy shared iOS devices in schools and businesses, as well as a new Unlock the solution which allows company employees to use Face ID on their iPhone to open their Macs.

Meanwhile, with Mac sales explode, the Apple / enterprise integration market appears to be an increasingly favorable space.

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Copyright © 2021 IDG Communications, Inc.

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